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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to press the Help button, which is present on each page. A pop-up window will open. It offers elaborate info about all the actions that you can perform on that particular page. Each pop-up window shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich library of tutorial video clips clarifying how to work with our Control Panel. They're shot for those of you who want to see how things are getting done rather than just reading articles. In this way, anyone can swiftly get to know our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you searching for, examine our comprehensive FAQ database, which contains questions asked by actual users and offers real solutions. We regulary "revamp" our Frequently Asked Questions section with new questions & answers so as to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you searching for in the FAQ database either, you can get in touch with our fantastic team of technical support engineers available 24/7/365 and eager to help you with any question. Each support ticket you submit will be responded to within 1 hour (the average trouble ticket response time is about twenty minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 174261

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com